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Does it matter who owns the AI device? Impact of device ownership on customer dissatisfaction in AI service failure

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  • First Author:Zhongpeng Cao

  • Correspondence Author:Liben Zhao

  • Co author:Tong Su

  • Journal:Journal of Retailing and Consumer Services

  • Issue:March

  • Volume:2026, 90

  • Page Number:104715

  • Translation or Not:no

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