[5] Huang Yu-Shan，Fang Xiang，Liu, Ruping. Necessary evil: a strategy to manage dysfunctional customer behavior[J]，Journal of Service Marketing，2022,36(5)：741-753（SSCI收录，国际B+）
Release Time:2026-03-08 Hits:
Title of Paper:[5] Huang Yu-Shan，Fang Xiang，Liu, Ruping. Necessary evil: a strategy to manage dysfunctional customer behavior[J]，Journal of Service Marketing，2022,36(5)：741-753（SSCI收录，国际B+）
Translation or Not:No