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[1] Yu-Shan Huang，Ruping Liu. Does employee intervention encourage or discourage the spread of dysfunctional customer behavior[J]? Journal of Service Theory and Practice，2024，34(6)：941-962（SSCI收录）

Release time:2026-03-08  Hits:

Translation or Not:no

Next One: [2] 刘汝萍，徐晨，吕明珠。基于顾客旅程视角的智能客服服务质量测量及其效应研究[J]，管理学报，2024，21（11）：1660-1668（CSSCI收录）

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