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聊天机器人服务失败中拟人化对顾客反应的影响

Hits:

  • First Author:曹忠鹏

  • Correspondence Author:曹忠鹏

  • Co author:马慧楠,严兴全

  • Journal:管理科学

  • Issue:1

  • Volume:2023, 36

  • Page Number:106-118

  • Translation or Not:no

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