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An empirical analysis of self-service technologies: mediating role ofcustomer powerlessness

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  • First Author:Cao Zhongpeng

  • Correspondence Author:Qian Xiao

  • Co author:Qian Xiao, Weiling Zhuang, Lina Wang

  • Journal:Journal of Services Marketing

  • Issue:2

  • Volume:2022, 36

  • Page Number:129-142

  • Translation or Not:no

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