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自助服务技术中虚拟代理人呈现对顾客准备的影响研究

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  • First Author:曹忠鹏

  • Correspondence Author:曹忠鹏

  • Co author:靳成雯,马菁,李雁晨

  • Journal:南开管理评论

  • Issue:04

  • Volume:2020，23

  • Page Number:73-83

  • Translation or Not:no

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