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Does it matter who owns the AI device? Impact of device ownership on customer dissatisfaction in AI service failure

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第一作者：Zhongpeng Cao

通讯作者：Liben Zhao

合写作者：Tong Su

发表刊物：Journal of Retailing and Consumer Services

期号：March

卷号：2026, 90

页面范围：104715

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