曹忠鹏
开通时间:..
最后更新时间:..
扫描访问手机版
点击次数:
通讯作者:Zhongpeng Cao
合写作者:Kexin Yu,Lijun Guo,Yanyan Zhang
发表刊物:Information & Management
期号:2
卷号:2026, 63
影响因子:8.2
页面范围:104291
是否译文:否
上一条:Does it matter who owns the AI device? Impact of device ownership on customer dissatisfaction in AI service failure
下一条:To facial or not to facial? From emoji to empathy in shaping customer satisfaction with chatbot service recovery